Help with Agent Trace

Download and install Agent Trace for Windows. The 1-week free trial starts inside the app, so you do not need to create an account or complete checkout before trying the product.

1. Download Agent Trace from the website.
2. Install the app on your Windows machine.
3. Open Agent Trace.
4. Choose Start trial inside the app.

After the trial, you can upgrade to Pro and choose either the monthly or annual plan.

You can upgrade to Pro from the license flow, trial reminder, or Manage License area inside the app.

1. Open Agent Trace.
2. Choose Upgrade to Pro.
3. Open secure checkout in your browser through Paddle.
4. Choose the monthly or annual plan.
5. Copy the license key from the success page or purchase email.
6. Return to Agent Trace, choose Activate Pro, paste the key, and click Verify license.

If the app does not unlock immediately, close and reopen Agent Trace once, then try verifying again.

Your license key is shown on the hosted success page after checkout and can also be delivered to your purchase email.

If you cannot find it, check your spam folder and search your inbox for the purchase email. If you still cannot locate it, contact support with the email used for purchase.

If you already purchased Pro, choose Activate Pro in the app.

1. Open Agent Trace.
2. Choose Activate Pro.
3. Paste your license key into the license key field.
4. Click Verify license.

If the key is valid and active, Agent Trace will unlock Pro features for that machine.

Sometimes the purchase or license status may take a short time to sync.

1. Make sure the full license key was copied exactly.
2. Wait a minute and try again.
3. Close and reopen Agent Trace.
4. Return to Activate Pro and click Verify license.

If it still fails, contact support with your purchase email, license key, and the exact error message.

Yes, as long as your license still has an available device slot.

Pro licenses currently support activation on up to 2 devices, subject to your active license terms.

1. Open Agent Trace on the new machine.
2. Choose Activate Pro.
3. Paste the same license key.
4. Click Verify license.

The best way is to deactivate the old device before activating the new one.

1. Open Agent Trace on the old computer.
2. Enter the workspace.
3. Open Manage License.
4. Choose Deactivate this device.
5. Open Agent Trace on the new computer.
6. Choose Activate Pro.
7. Enter the same license key and click Verify license.

If you cannot deactivate the old device yourself, contact support.

Include the email used for purchase, your license key if available, and a short explanation that you are moving to a new machine.

This usually means the device limit for that license has been reached.

1. Deactivate the license on a device you no longer use.
2. Then activate it on the new device.

If you no longer have access to the old device, contact support.

Yes. Use Manage subscription inside Agent Trace to open the Paddle billing portal.

1. Enter the workspace.
2. Open Manage License.
3. Choose Manage subscription.

From there, you can manage billing options available through Paddle.

Yes. The app's Manage subscription button is a shortcut to the Paddle billing portal. You can also manage your subscription directly through Paddle if you already have access to the portal link or receipt flow.

This depends on the subscription state reported by Paddle after cancellation.

In general, Pro access ends when the entitlement is no longer active, while historical runs remain available in read-only mode.

Subscription changes are usually handled through the Paddle billing portal.

Use Manage subscription in the app to review the options available for your subscription.

Review the current Refund Policy before completing checkout.

This usually means the license key is real, but the related subscription is no longer active.

Common reasons include:

• The subscription was canceled.
• The subscription expired.
• Payment status changed and the entitlement is no longer active.

If you believe this is a mistake, contact support with your purchase email and license key.

Possible reasons include:

• The license key was pasted incorrectly.
• The purchase has not finished syncing yet.
• The subscription is not active.

Try this first:

1. Make sure the full key was copied exactly.
2. Wait a minute and try again.
3. Reopen the app and retry activation.

1. Reopen Agent Trace.
2. Choose Activate Pro.
3. Re-enter the license key if needed.
4. Click Verify license.
5. Confirm the plan now shows as Monthly Pro or Annual Pro.

If it still does not update, contact support with your purchase email, license key, and a screenshot of the license page if possible.

Yes. Each license key is its own activation credential. If you have multiple purchases, make sure you are activating the specific key you want to use.